Shipping and Returns

Shipping and Returns

Standard shipments are sent by UPS, FedEx and USPS within the Continental USA. 

If any product does not satisfy your needs, it may be returned within 30 days. Special orders are not returnable. Before returning any item, call (800) 842-8624 to obtain information on how to return. Refunds and credits are issued for the value of the merchandise, but not for the shipping and processing fee. To be acceptable for return, items must be in resalable condition and in their original manufacturer’s boxes with all instructions and warranties. The manufacturer’s box must not have stickers, stamps or writing on it, or a restocking and re-boxing fee will be assessed.

When a manufacturer’s restocking fee is indicated next to an item, it will be deducted from the refund. Because of health department regulations we cannot accept returns of items that have been used on or in the body, such as thermometers, ear/eye care products, manicuring aids, earbuds, etc.  Healthcare, Grooming, Hearing, Computer Software, Medical Devices and Canes are not returnable.

If an order arrives damaged, Chicago Lighthouse Industries must be notified within 24 hours. The product and all packaging material must be retained until the matter is resolved with the shipping carrier.

Unless otherwise indicated, Chicago Lighthouse Industries warrants products for 30 days. After this period, the manufacturer’s warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Whenever possible, Chicago Lighthouse Industries will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material.

They do not cover breakage or damage to the product resulting from customer abuse.  


All prices listed on our website are the most current and supersede any pricing listed in printed catalogs. 


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